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This company's business practices are unethical. Our problems began when we switched insurance plans within our employer's choices. Medical insurance is handled nicely by Aetna, but Magellan Behavioral Health handles the mental health side. My child went to one of...
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1.1
#1131935
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My Dr has gone back and forth with Magellan for 2 1/2 weeks trying to get my medication for me. Magellan refused to pay for Medication and said they escalated everything to the insurance carrier. After speaking with carrier, it was discovered that magellan sat on the...
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#1126111
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My daughter under age was due to have a special test this morning for her condition with Epilepsy, Magellan refused to give necessary information to me the parent to give her out of network care, such as I'd number in which was Never mailed to me. Medicaid changed her...
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Anonymous
Magellan Rx Management

We are so sorry to hear you’re having these difficulties. Please send an email to MRxInquiries(at)magellanhealth.com and we can help get to the bottom of this.

1.0
#1124390
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Magellan Health Insurance - Magellan RX wants me to switch to a different medication other than he one that is working for me. Kickback from medication companies?

Magellan Health Insurance
#1067625
1.0
Details
My Dr. started me on Farxiga which is working great. Magellan will not cover it and wants me to switch to invokana. I don't want to play around with medications. I found one that works.
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Exchange, Refund and Cancellation Policy
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Value for money
Website

Magellan Health Insurance Medical Claim Review

Magellan Health Insurance
#1020158
1.0
Details
Substance abuse detox and treatment $6500.00 deductable must be paid upfront before they pay a dime. Dont provide this *** benefit to your employees...there has to be something better.
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Additional Fees
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Value for money

Magellan Health Insurance Customer Care Review

Magellan Health Insurance
#1008018
1.0
Details
Very dissatisfied with customer service with Magellan rx. Was on hold for a total of 3 hrs , disconnected twice! Medication was covered as per there booklet but was like pulling teeth to get it okayed. Will not be going with this company next year on renewal!!!!
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Medicare Part D Health Plan Review

Magellan Health Insurance
#986248
1.0
Details
Doesnt cover a basic common anti anxiety medication that my elderly mother has been taking for years.
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Insurance Plans Acceptance
Product or Service Quality
I take a drug that requires 90mg daily. It comes in 30mg and 60mg. Magellan is new to me. Magellan informs me that my employer's plan will only pay for one capsule per day. That's BS! I another drug that I take 2 of per day and was sent that one without an issue. Both...
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h.kitchener
h.kitchener

Check your employer's plan and verify what Magellan is telling you. This is not rocket science and easily verifiable.

1.2
#1113815
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Prior to switching to magellan prescription drug plan, I did my research. According to THEIR website (and medicare site), all my medications were covered. When i compared numerous plans, they were reportedly the cheapest. First prescription fill, I was shocked...not...
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Anonymous
Magellan Rx Management

we're sorry for the inconvenience. Please email MRxInquiries(at)magellanhealth.com with your name and the best way to contact you so we can research further.

1.0
#1088188
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Switched jobs and went from BC/BS to a company who uses MagellanRX to manage the pharmaceutical side of the insurance. Had been using asmanex and never was an issue with BC/BS, you got a refill, paid the negotiated cost, and applied it to your deductible. So once...
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h.kitchener
h.kitchener

You need to contact the people or person at the company you work for and complain about the insurance company they decided to use for employees. Sounds like they went for "ch...

#1064946
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When my husband started his new job our new insurance was through Blue Cross/Blue Shield but they had us on a plan that required all of our medical supplies go through a mail order pharmacy - 4D Magellan. I had all of the scripts sent over in February 2017 and I was...
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Anonymous
Magellan Rx Management

We are very sorry to hear that you have been experiencing these issues. We recognize it is our job to deliver great service every day and to ensure you receive your prescripti...

1.3
#1055525
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Reading all the reviews I don't feel alone. I have tried calling them numerous times and each time I am on hold for over two hours and nobody answers the phones. Also they keep jacking up the price of my medicine. Last month they tried to make me pay nearly 200.00 for...
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Magellan_Rx_Management
Magellan_Rx_Management

Magellan Rx Medicare is sorry you have experienced service issues. We recognize it’s our job to deliver great service every day and to administer your Medicare Part D benefit ...

Anonymous
Eldora Wiggins

You're review is so much like mine that I thought I entered mine twice! Then again, every other complaint sounds the same too..... Hmm, how could so many people who have no id...

#1031380
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Ive read so many of these reviews on here and I find it funny how Magellan responds to reviews that they can simply say "We are sorry" too, yet they dont respond to reviews that really need answers! Then again, they very obviously dont want to deal with anything that...
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Magellan_Rx_Management
Magellan_Rx_Management

Magellan Rx Medicare is sorry you have experienced service issues. We recognize it’s our job to deliver great service every day and to administer your Medicare Part D benefit...

1.0
I didn't like
  • Seem to be playing god
  • Deceitfullness
  • Customer service is the worst
#1030661
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Ridiculous to have to be on hold for HOURS and I am not exaggerating in the least to be able to pay the premium due. What ever you do, make sure you have the invoice because they can't look anything up and they have to have that invoice number to post a payment....
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Anonymous
Magellan Rx Management

We are so sorry for the inconvenience. We have recently updated our website to allow you to pay your premium online at medicare.magellanrx.com. Look for “Make a Payment” in th...

2.1
I didn't like
  • Billing or customer service
#1020789
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